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Over the past few days, we’ve been gathering feedback from users who are struggling with different kind of issues regarding the ongoing BETA process, so we decided to create a list of FAQs. Please read it carefully, maybe the answers to some of your questions are hidden here.

Beta announcement update 20 April – READ MORE

I missed the chance to subscribe for the BETA and don’t have a personal code. How can I join now?

We have received many requests from people who have missed the opportunity to subscribe for the BETA and didn’t receive their personal code. That’s why we decided to open the subscription form again. Please head over to and get your unique personal code.

To buy the license it says I need to enter the codes I received. What are those?

Personal code is the one you have received by email, once you have subscribed for the BETA (check for emails from [email protected] in your spam, junk or promotion box). The second one is the ambassador or the international CRKK code. Here is the list with all ambassador codes by regions.

I subscribed for the BETA, but did not receive the confirmation email and my unique personal code.

Please open a ticket on our Discord server and provide us with your email.

My codes are not working and I can’t buy a license.

Please check again your personal code and the ambassador one. They are both case sensitive. Here is the list with all ambassador codes by regions.

I subscribed for the BETA and signed in the Dashboard with two different email addresses. Is this a problem?

No, when you enter your unique personal code, both email addresses are linked to your account in our database. The email address you used to log into the Dashboard remains the key for your Crankk Dashboard account.

I made a purchase, but didn’t receive a confirmation email. Is my order successful?

If you see a message ‘License bought at’ in the Dashboard, then everything is fine, even if you didn’t receive a confirmation email. In case you don’t see such a message, please open a ticket on our Discord server.

I want to buy 5 licenses. Do I need 5 different accounts or 5 different personal codes?

Your unique personal code is connected to your email account and can be used multiple times. So you can buy as many software licenses as you wish with one account and one personal code. The ambassador codes can be used multiple times as well.

You just need to remember the 3×1 rule: 1 software license = 1 gateway = 1 wallet. What does this mean – you must create a separate wallet and purchase a software license for every gateway you want to onboard on the Crankk network.

I didn’t save or lost my secret key, can I recover it?

We’ve received a lot of requests on this topic, so we’ve just implemented a “Reveal Secret Key” functionality when you click the 3-dot icon next to your wallet.

We will work on a second solution allowing you to transfer your software license to another wallet of your choice. This will take a bit more time, so we’ll make a new announcement when we’re done. Thank you for your patience.

Can you recover my $KDA and $CRKK balance or transfer it to another wallet?

Unfortunately we are unable to do this as we have no control over your $KDA wallet.

I forgot my wallet password. How can I reset it?

Wallets are encrypted and cannot be recovered if you lost your password. You can set a new password by clicking on the “Forgot your password?” button and re-import your wallets if you have the secret keys.

How to send $KDA from my Dashboard wallet to another one?

You can import the wallets in a eckoWallet or another Kadena wallet manager and transfer $KDA with it. Use your secret key to import them.

Our mobile app will be available soon and will allow to easily transfer $KDA and $CRKK between wallets.

I have sent $KDA to my Dashboard wallet some time ago, but the balance is still 0.

Kadena has 20 chains and Crankk operates on chain 0. It is possible that your $KDA is on another chain and you need to make a cross chain transfer. To do so you have to use a $KDA wallet like eckoWallet. In addition you can paste your public key (wallet address starting with “k:”) here and check the balance of your wallet.

Why I can’t see my $KDA balance in my Dashboard wallet sent from Binance?

Binance is using Kadena chain 2 and our Dashboard wallet is using chain 0. So you have to go through a wallet that support chain 0 and make a cross chain transfer from chain 2 to chain 0. By doing that you will be able to see your balance in our wallet.

I have created a wallet in the Dashboard, but now I can’t see it anymore?

Try to use the refresh button (above the “Manage wallets” button, next to “Assets”). Then sign out and log back in. Your wallet should appear again.

Which frequencies are supported by the Crankk network?

EU868MHz, US915MHz and CN470MHz. The frequency AU915MHz will be added very soon before the start of the onboarding process.

I have bought my software license, what are the next steps?

Here are the next steps:

1. You need to follow the gateway onboarding guides.

2. The activating of the software licenses will start on April 15th 2023 at 00:00 CET and will run until April 21th at 23:59 CET.

3. Once your software license is activated, you can start staking your PoNP nodes.

4. The Conensus node staking will start on April 22nd 2023 at 00:00 CET and will run until April 28th at 23:59 CET. The ratio between gateways and Consensus nodes is 1:20, so there will be around 130 places for Consensus nodes available (first come, first serve rule).

Frequently asked questions

Please read this to understand how to participate in the network

How can I join the Crankk Network

Read all BETA announcements and learn how you can be part of Crankk.

Do I earn the Crankk Token?

Yes! Crankk Hotspot owners are rewarded with the Kadena blockchain token Crankk for providing proof of coverage. You can learn more about our tokenomics in our Litepaper.

Do I pay gas fees in Kadena then?

Yes. Kadena has one of the lowest gas fees. You should be able to operate your gateway for months having just one Kadena. We’ll also give you some included in the Gateway purchase price to get you started.

Where do I buy Kadena?

There are many ways but if you really have no idea then just search for “Where can I buy Kadena” to find a regular currency to crypto currency exchange. Find the CoinMarketCap list of markets for Kadena here.

About Crankk

Information for a future Crankkster

How is Crankk better than Helium

We’ve been mining Helium for some time and tried to eliminate some of the apparent nuisances we encountered. We’re not saying Crankk is better. We’re striving to make it better.

Seriously, how is it different from Helium?

Crankk didn’t develop its own blockchain. It uses the Kadena blockchain with low gas fees. Crankk is a token on Kadena. This choice eliminates a lot of the complexity and lowers the requirement for the project in terms of what it needs to prove to be viable. Kadena has proven to be fast, resilient, secure and low cost. This way we were able to concentrate on features that make participating in Crankk a lot more fun and a lot less risky.

How are you going to make sure miners get their returns on their investments?

To answer this question we want to make it clear that we optimize for long term viability of the network. Choosing not to develop our own blockchain eliminated a lot of the potential future risks. From the Tokenomics point of view we chose not to have an initial sale of tokens so that everybody starts with zero. Right now the only way to get Crankk Tokens is to earn it by operating a gateway. From the initial investment point of view we chose to leverage the Raspberry Pi because it’s low cost and widely available. Unlike in the case of specialized hardware you can always reuse or resell your Raspberry Pi and the LoRa module and recover some or all of your initial investment. Early adopters will benefit more as with any other project. However we’ll open a new chain after every 10,000 gateways so that the early adoption cycle can restart and provide more people with this opportunity.

Is Crankk really "distributed"?

From the blockchain and token point of view, it is. From the LoRaWAN radio network point of view, it isn’t yet. LoRaWAN was developed with centralized controllers in mind and that makes a lot of sense due to the fact that you don’t want to congest the airwaves and frequencies, want the collected sensor data to arrive at a limited number of central servers that the actual data user is interfacing with, and many other reasons. At the same time we know that more can be done to achieve a higher level of distributedness and we are working constantly to develop in that direction.

If you have any problems, please join our Discord. Thanks!