Got questions? We’ve got answers! Explore our FAQ to find information about the Crankk project and Onboarding process.
If you see a message ‘License bought at’ in the Dashboard, then everything is fine, even if you didn’t receive a confirmation email. In case you don’t see such a message, please open a ticket on our Discord server.
You can buy as many software licenses as you wish with one account and one wallet. License is bound to wallet.
You just need to remember the 3×1 rule: 1 software license = 1 gateway = 1 wallet. What does this mean – you must create a separate wallet and purchase a software license for every gateway you want to onboard on the Crankk network.
We’ve received a lot of requests on this topic, so we’ve just implemented a “Reveal Secret Key” functionality when you click the 3-dot icon next to your wallet.
We will work on a second solution allowing you to transfer your software license to another wallet of your choice. This will take a bit more time, so we’ll make a new announcement when we’re done. Thank you for your patience.
Unfortunately we are unable to do this as we have no control over your $KDA wallet.
Wallets are encrypted and cannot be recovered if you lost your password. You can set a new password by clicking on the “Forgot your password?” button and re-import your wallets if you have the secret keys.
You can send KDA and CRKK to another Kadena wallet from Crankk User Dashboard.
Kadena has 20 chains and Crankk operates on chain 0. It is possible that your $KDA is on another chain and you need to make a cross chain transfer. To do so you have to use a $KDA wallet like eckoWallet. In addition you can paste your public key (wallet address starting with “k:”) here and check the balance of your wallet.
Try to use the refresh button (above the “Manage wallets” button, next to “Assets”). Then sign out and log back in. Your wallet should appear again.
I have bought a software license and reversed it. Now I want to buy it again with the same wallet, but the “buy” button it not active?
You need to create a new wallet in order to buy it again.
EU868MHz, US915MHz and CN470MHz. The frequency AU915MHz will be added very soon before the start of the onboarding process.